Multi Touchpoint Environment
Ispira's expected evolution of retail-customer relation. Retail to manage increased number of interactions; beyond first-hand products, growing types of transactions are represented by subscription, resale, rent, repair, on-demand. Reverse logistics critical to empower most of them. Customers to assign higher priority to product quality, product care, repair to extend lifecycle. Expansion of sharing economy will boost secondhand and rent evolving the principles of product ownership
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